Patient information

At Forté Health our pledge to you is simple - we will provide an expert, caring service that focuses on your individual needs.

We are committed to providing unparalleled care before, during and after your procedure or surgery, keeping you informed at all times, answering any questions you may have and making your stay as relaxing and comfortable as possible.

As part of that commitment, we have compiled a Patient Information Booklet. This Booklet provides information about Forté Health, how to prepare for your visit to Forté (including what to bring with you), and the admission and discharge process. It also includes information on how to best prepare and support children, as a visit to hospital can be daunting.

To help our littlest patients we have developed a book just for them. ‘Ra and Poppy’s Visit to Forté Health’ helps children understand what to expect when coming to hospital by explaining the hospital journey in a fun and playful way. For more information on Forté's Award-winning paediatric initiatives click here.

Patients are at the very heart of what we do, and your feedback is important to us. All Forté Hospital patients are emailed within a week of their stay with a link to a short patient experience survey. We appreciate those who take the time to share their feedback with us by completing this survey.

Additional screening and testing procedures are in place at Forté Hospital under increased COVID-19 precautions. If you have an upcoming surgery at Forté Hospital, please read our COVID-19 requirements here.

Patient Registration Forms:

Included in the Patient Information Booklet are patient registration forms we ask you to complete and return to us, to ensure we can provide you the best level of care. These forms include essential information and important questions about your health history, personal and contact details and consent for treatments. They also include details of any special needs you may have, from dietary requirements to mobility, cultural and spiritual needs.

We ask you to return the completed forms to us at least five days prior to your stay, where practical. Please contact us if you require any assistance to complete these forms.

Download Patient Information Booklet

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If you have any questions about your upcoming stay at Forté Health please do not hesitate to contact us.

Please return the forms via:

Post:
Forté Health
PO Box 1006
Christchurch 8140

(Please allow up to 5 working days)

Hand delivery:
Forté Health
132 Peterborough Street
Christchurch Central

(You can also deposit your forms at the front entrance)

Fax or email:
03 365 8334
reception@fortehealth.co.nz

(Please make sure you bring your original copies with you upon admission)

Visiting Hours

Visitors are most welcome at Forté Health however in some instances restrictions may apply, particularly as COVID-19 requires a constant review of our safety and security measures, including rules around visitors. We recommend prior to visiting you read our COVID-19 requirements page and call us beforehand on 03 365 8333 to arrange a suitable visiting time . A Whānau room for family is available upon request. The Recovery area is a restricted area with limited ability to accommodate visitors so please check with the admitting nurse first.

Your rights

At Forté Health we are 100% committed to providing exemplary care.

All patients have the opportunity to feedback on their experiences at Forté Health through a patient survey that is sent via email or text after hospitalisation. 

If however, you want to make a complaint please contact us by emailing reception@fortehealth.co.nz or calling 03 365 8334.

When you use a health or disability service in New Zealand you have the protection of a Code of Rights. This video explains these rights or you can find further information about your rights, including how to find an advocate, here.