At Forté Health our pledge to you is simple - we will provide an expert, caring service that focuses on your individual needs.
We are committed to providing unparalleled care before, during and after your procedure or surgery, keeping you informed at all times, answering any questions you may have and making your stay as relaxing and comfortable as possible.
As part of that commitment, we have compiled a Patient Information Booklet. This Booklet provides information about Forté Health, how to prepare for your visit to Forté (including what to bring with you), and the admission and discharge process. It also includes information on how to best prepare and support children, as a visit to hospital can be daunting.
To help our littlest patients we have developed a book just for them. ‘Ra and Poppy’s Visit to Forté Health’ helps children understand what to expect when coming to hospital by explaining the hospital journey in a fun and playful way. For more information on Forté's Award-winning paediatric initiatives click here.
Patients are at the very heart of what we do, and your feedback is important to us. All Forté Hospital patients are emailed within a week of their stay with a link to a short patient experience survey. We appreciate those who take the time to share their feedback with us by completing this survey.
Additional screening and testing procedures are in place at Forté Hospital under increased COVID-19 precautions. If you have an upcoming surgery at Forté Hospital, please read our COVID-19 requirements here.
Included in the Patient Information Booklet are patient registration forms we ask you to complete and return to us, to ensure we can provide you the best level of care. These forms include essential information and important questions about your health history, personal and contact details and consent for treatments. They also include details of any special needs you may have, from dietary requirements to mobility, cultural and spiritual needs.
We ask you to return the completed forms to us at least five days prior to your stay, where practical. Please contact us if you require any assistance to complete these forms.
Please return the forms via:
PO Box 1006
(Please allow up to 5 working days)
132 Peterborough Street
(You can also deposit your forms at the front entrance)
Fax or email:
03 365 8334
(Please make sure you bring your original copies with you upon admission)
Forté Health is a whānau friendly hospital where patients are encouraged to be supported by whomever they wish - family, whānau, friends or an alternative support person.
Our whānau room can be accessed while patients are in surgery or you are welcome to wait in our comfortable reception area.
A legal guardian must stay on site with any child under the age of 16 years having surgery.
If you are visiting after surgery, we recommend calling us beforehand on 03 365 8333 so we can advise on the most suitable time to visit. Please note that the PACU (recovery) is a restricted area with limited ability to accommodate visitors so please check with the admitting nurse first.
To protect our patients and those who are vulnerable, we ask that you do not visit Forté Hospital if you are unwell or have cold or flu symptoms.
At Forté Health we are 100% committed to providing exemplary care.
All patients have the opportunity to feedback on their experiences at Forté Health through a patient survey that is sent via email or text after hospitalisation.
If however, you want to make a complaint please contact us by emailing email@example.com or calling 03 365 8334.
When you use a health or disability service in New Zealand you have the protection of a Code of Rights. This video explains these rights or you can find further information about your rights, including how to find an advocate, here.
At Forté Health we’re committed to providing a welcoming environment for everyone – it’s part of a commitment to excellence that helps set us apart.
As part of ensuring all our patients feel comfortable and at ease, we’ve started the process of updating our signage so it’s bilingual.
To help us we've worked with te reo teacher and communications advisor Solomona Davis and accredited translator Regan Stokes to create the new tohu reorua, the new bilingual signage that you can now see around Fortē Health.
It’s an important project, an opportunity to promote our national language in the health sector – a place where equity is hugely important.
You can watch this video to take a tour of our new bilingual signage, understand what the reo means, and for those who are still learning te reo, hone up on your pronunciation.
Over time we’re looking forward to updating more of our spaces with tohu reorua – stay tuned!